Terms & Conditions – Privacy Policy

Quotations are valid for a 1-week period only.

Orders may be placed by phone, post or email. All orders must be made or confirmed by the customer in writing and are subject to our terms and conditions. It is the client responsibility to identify any specific requirements to Villaverde in writing at the time of placing the order. Once full payment has been made, an invoice including specific wiring and customisation instructions will be sent to the customer either in an email or by post. Please read and check the contents of your invoice carefully. If you consider there to be any errors on your paid invoice, you must notify us in writing within 5 working days from the date of payment. Express orders may be possible at VILLAVERDE’S discretion. Please note that your goods may be crated for shipment and may be of a large scale, depending on the size of your order. VILLAVERDE’S terms and conditions do not affect your statutory rights.

For orders shipped outside of the UK, it is the client’s responsibility to notify VILLAVERDE in writing prior to payment, if shipping documentation such as Certificate of origin / Packing list is required by customs at the final destination. Please be aware that fees are applicable for Certificate of origin, the fee varies from country to country.

Retail payments can be made by Visa, Mastercard, cheques or bank transfer. Trade payments can be made by bank transfer and debit card only. Payment must be made in full before an order can be placed.

VILLAVERDE makes a good faith effort to deliver within the scheduled production time frame, but delivery times are to be treated as estimates only. VILLAVERDE cannot be held responsible for delays due to circumstances beyond our control. (e.g. transportation companies). VILLAVERDE has a right to reject, refuse or amend an order with no liability where a design would breach health and safety regulation.

VILLAVERDE does not provide delivery service, but can arrange independent shipping on behalf of the client upon request. Client’s chosen method of transportation is solely their responsibility. Shipping costs vary depending on size, weight and fragility of items purchased. All packing, shipment and insurance charges are the client’s responsibility. The client’s couriers should provide the necessary insurance to cover the order. A signature from the client’s chosen courier upon collection confirms that they have received the goods in perfect condition. Boxes will be labelled in accordance with the client instructions. VILLAVERDE cannot be held responsible for damage to items once they leave the premises. Delivery arrangements organised by Villaverde are made on behalf of the client, a full delivery address must be confirmed in writing. If the delivery address changes, it is the client’s responsibility to communicate the change in writing. Villaverde would need to obtain an updated delivery quotation from an independent shipping company and amend all necessary paperwork.
International clients are responsible for payment of their country’s customs duty/TAX.

The Customer is responsible for unpacking and inspecting the goods immediately on receipt and shall inform VILLAVERDE of any defects or discrepancies, a written notice to VILLAVERDE is required within 3 days of the delivery acceptance. If the customer fails to give such notice they shall be deemed to have accepted the goods. VILLAVERDE will not accept any subsequent claims for damage or shortages that are made at a later date. All products are handmade in Italy per client per order, therefore natural variances may occur. Colour may vary due to the process of hand blown Murano, hand painted metal and wood. Actual colours may vary from the colour on your screen due to monitor colour restrictions, therefore colour finishes shown online are intended as a guide only. Please contact our London showroom for further assistance.

Villaverde does not provide an installation service, the client is responsible for choosing a qualified independent electrician to install their products. Should your product need to be assembled, instructions will be provided. Please make sure the doors/windows of the property are an adequate size to accommodate the size of your product. If additional chain and flex is required, this must be specified at the time of order. Extra charges will apply. Lightbulbs not supplied. It is the client responsibility to identify and source any specific light bulbs that may be required before installation. Villaverde does not provide ceiling hooks for any suspended light fixtures. The client or fitter is responsible for purchasing suitable hooks for the weight of the product indicated on the invoice.

As stated in our quotations and paid invoice, all ordered products are custom / handmade to the client’s specifications per transaction and cannot be exchanged or returned. Unfortunately, you will not be able to cancel an order once it is made. All products are handmade therefore variation in colour and size may occur.

All products supplied by VILLAVERDE comply with current EC European Standards. All lighting is made to EU standards. If UL certification is required, please enquire for further information. Villaverde’s lighting products are dimmable and also suitable for LED bulbs, which are not provided.

Villaverde advise LED bulbs to be used on all products sold with shades.

All wiring requests for countries outside the UK should be confirmed in writing at the time of ordering.

USA Regulations may affect the Design.

The customer will be notified as soon as their product arrives in London. Due to insurance and space constraints, we cannot store merchandise on the premises for more than 1 week. Villaverde cannot be held responsible for damage to merchandise left on the premises beyond that period of time.